Please contact us at support@illcurrency.com and send a picture of your order and the products you received. We'll be able to help and send out a new item if we confirm your item was wrong in terms of size or design.

If we make a mistake, we will re-ship the item for free of charge. If you are looking for a return or refund, we do not refund shipping costs.

Sometimes we get major influxes of orders at once (Such as Black Friday, when 2-3 orders can happen a second at times) so if your size was in-stock at checkout and out of stock after ordering, this may be why.

Don't worry though! Out-of-stock issues are extremely rare and only take 48 hours or so to resolve.

Use the website search icon at the top of the navigation. Be sure to spell the collection or design correctly.

It depends on if the merch was opened/used or not. If the merch is still in perfect condition, we may use it in our 60% off mystery boxes, however we often donate merch instead.

That depends on your credit card/bank, but it shouldn't take more than 5 business days once your refund is authorized.